Privacy Policy | Stechhomes

This policy is under final review ahead of launch. If anything here needs changing, email hello@stechhomes.co.uk.

Who we are

Stechhomes Ltd ("we", "us", "our"), registered at Rear Warehouse Unit A, Field Industrial Estate, Clover Street, Kirkby-in-Ashfield, NG17 7LH, is the data controller for personal data collected through stechhomes.co.uk.

What data we collect

To process orders we collect:

Your name and contact details (email, phone, billing and shipping addresses)
Payment details — collected directly by Stripe; we never see or store card numbers
Order history (items, quantities, prices, timestamps)
Basic site analytics (page visits, device type) via privacy-respecting tools

How we use it

To fulfil your order and provide customer service
To send you order updates by email
To comply with UK tax and consumer law record-keeping requirements
With your explicit consent, to send occasional marketing emails — opt out anytime

Who we share it with

Stripe (payments) — see stripe.com/gb/privacy
Couriers (DPD, Tuffnells, Royal Mail, Evri) for delivery
Resend (transactional email delivery)
HMRC, where required by law

How long we keep it

Order records: 6 years (UK VAT requirement). Marketing-consent records: until you opt out. Analytics: aggregated and anonymised; individual identifiers not retained.

Your rights

Under UK GDPR you have the right to:

Access the personal data we hold about you
Have inaccurate data corrected
Have your data erased, subject to legal record-keeping requirements (VAT records cannot be erased before they expire)
Object to or restrict processing
Data portability — receive your data in a structured format
Withdraw consent for marketing at any time
Lodge a complaint with the Information Commissioner's Office (ico.org.uk)

To exercise any of these rights, email hello@stechhomes.co.uk.

Cookies

We use only essential cookies (cart, checkout session, authentication) and anonymised analytics. No advertising cookies, no third-party trackers.